Frequently Asked Questions

Everything you need to know about our noble fibers and luxury services.

What makes Lanificio Colombo fibers unique?

We specialize in the world's most precious noble fibers, including cashmere, kid cashmere, and vicuña. Our vertically integrated production in Italy ensures the highest quality control from the raw material to the finished garment.

How should I care for my cashmere garments?

To preserve the softness and shape of your cashmere, we recommend professional dry cleaning or careful hand washing in lukewarm water with a specific neutral detergent. Always dry flat and away from direct heat sources.

Do you offer international shipping?

Yes, we ship our luxury collections worldwide via express courier. Shipping times and costs vary by destination and are calculated automatically at checkout.

What is your return policy?

You may return any item purchased on our online store within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping country to ensure a secure and seamless transaction.

Can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor the progress of your shipment in real-time.