Returns & Exchanges

Lanificio Colombo is dedicated to ensuring your complete satisfaction with our luxury garments; if you are not entirely pleased with your purchase, you may return or exchange items within 14 days of delivery.

1

Request Authorization

Access your account or the 'Guest Returns' portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Place the items in their original packaging, ensuring all designer tags, authenticity cards, and security seals remain intact and attached.

3

Attach Shipping Label

Affix the pre-paid courier label provided in your original shipment to the outside of the box, covering any previous delivery information.

4

Handover and Tracking

Schedule a collection with our designated courier or drop off the package at an authorized point, keeping your receipt to track the return status.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing